Start Troubleshooting Map Basic Tests Hardware Tests Format Hard Disk Reload Image Test compact flash Knowledge Center Service Contract 8*5 and 24*7 Service Contract 24*7*4 (TPM) RMA Approval Forticare Tickets


Format Hard disk Procedure

If you don't feel comfortable to run the following test please, Contact your distributor

  • DOWNLOAD Format image according to product
  • Reboot the Unit
  • Interrupt the boot sequence
  • LOAD format image
Pre-requisite :
  • Plan this operation as a traffic outage is needed
  • In case you want to reload a previously backed-up configuration file:
    make sure it matches the firmware version that will be installed.
  • If there is a chance the configuration file is corrupted, don't use it and reconfigure the Fortigate from scratch.
  • Eventually, make screenshots of your Fortigate configuration in case you need to rebuild it from scratch.

Note: The following procedure will format and destroy all data (logs and quarantined files) which may have been previously stored on the hard disk.



CAUTION: Download the image below according to your operating OS Version


Format Fortigate V2.80 & V3.0
FortiGate 200 FG-200
FortiGate 300 FG-300
FortiGate 400 FG-400
FortiGate 500 FG-500
FortiGate 800 FG-800
FortiGate 800F FG-800F
FortiGate 1000 FG-1000
FortiGate 3000 FG-3000
Fortigate 3600 FG-3600
Fortigate 200A HD FG-200A
FortiGate 300A HD FG-300A
FortiGate 400A HD FG-400A
FortiGate 500A HD FG-500A

Format FortiMail V2.8 Format FortiMail V3.0 <MR3 Format FortiMail V3.0MR3
FortiMail 100 FE-100 FE-100 FE-100
FortiMail 400 FE-400 FE-400 FE-400
FortiMail 2000 FE-2000 FE-2000 FE-2000
FortiMail 2000A FE-2000A FE-2000A FE-2000A
FortiMail 4000 FE-4000 FE-4000 FE-4000

Format FortiAnalyzer V1.0 Format Forti Analyzer V3.0
FortiAnalyzer 100 FL-100 FL-100
FortiAnalyzer 100A FL-100A
FortiAnalyzer 100B FL-100B
FortiAnalyzer 400 FL-400 FL-400
FortiAnalyzer 800 FL-800 FL-800
FortiAnalyzer 800B FL-800B
FortiAnalyzer 2000 FL-2000
FortiAnalyzer 2000A FL-2000A
FortiAnalyzer 4000 FL-4000
FortiAnalyzer 4000A FL-4000A

Format FortiManager v3.00
FortiManager 400 FM-400
FortiManager 400A FM-400A
FortiManager 3000 FM-3000

Checksum Format Image
Checksum Checksum


Load Format image
Power off the FGT unit and use the following :
  • Terminal client (windows hyperterminal, linux minicom...)
    • Speed 9600 8 bits, no parity, 1 stop for all FGT , except FGT 300: 115000-8-n-1
    • Speed 115000 8 bits, no parity, 1 stop for all FMG
    • ASCII setup : Append line feeds to incoming lines
    • Log messages to file
  • Null modem serial cable (provided with the Fortigate)
  • Provide a fixed IP address to your PC eg: 192.168.1.168
  • tftp server running on a PC
  • SolarWinds TFTP server
  • Cross-over network cable to connect directly the Fortigate to the PC running the TFTP server
  • Connect your PC LAN interface using an eth cross cable to :
    • "Interface Internal", On models 200, 300, 500, 800, 800F
    • "Interface Internal 4 ", On models 100A, 200A, 300,
    • "LAN Interface port1", On models 300A, 400, 400A, 500A, 1000 and higher
    • "LAN2", On Fortilog 800
  • Power on the Fortigate Unit
  • Press any key at when "Press Any Key To Download Boot Image...." message will be displayed
  • Enter the IP addresses
    • Enter tftp server address [192.168.1.168]: 192.168.1.168
    • Enter local address [192.168.1.188]: 192.168.1.188
    • Enter File Name [image.out]: image name.out
  • Traffic should be displayed the TFTP server ( ensure image is located in the appropriate folder)
  • Press R to run the Hardisk Format image
  • Fortilog 100 / Fortilog 400 format image
    • Upload a format image to the FortiLog unit via a TFTP server.
    • To use the following procedure you must have a TFTP server that the FortiLog unit can connect to. The TFTP server IP address must be 192.168.1.168
    • To upload the firmware image to the FortiLog unit
      • 1. Make sure the TFTP server is running.
      • 2. Copy the format image file to the root directory of the TFTP server. Ensure the file name is image.out.
      • 3. Start the FortiLog unit.
      • As the FortiLog unit starts, the following message appears on the LCD pannel:
      • Press any key to begin download.....
      • Immediately press a button on the FortiLog unit to begin the automatic download.
      • The FortiLog unit connects to the TFTP server and begins downloading the firmware image. Once downloaded, the FortiLog will load the firmware and proceed with the system startup.
    Reboot
    • Reboot the FGT and the log disk should be available. Check using 'get sys stat'. Sample OUTPUT
    REPORT
    • Configure the product. Problem not Resolved : go to Advanced Hardware Test
    • Configure the product. Problem Resolved : END