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RMA Approval

Forticare Tickets

RMA approcal request
FortiNet Support Reference Guide:	CSS Reference Guide

Here are the steps to follow for a Unit Replacement:

Open a ticket with Title : RMA Approval Request

Note 1 :	FGT3600 standard is a 4SX ports. However, FGT3600 can be ordered with 2 or 4 LX ports. Only LX port are identified by a sticker above the fiber port Indicate in the ticket The number of LX ports .
Note 2 :	If you are using the FGT product in "Cluster Mode" (HA High Availability) please, specify it in the RMA form. .

Attach, in the ticket, the full copy log of the console messages
Attach ,in the ticket, the completed RMA form

RMA Process:

RMA must be confirmed by Fortinet support

RMA Process for EU countries
RMA process for non EU countries
RMA process for devices located in APAC
RMA process for Israel customers
RMA process for devices located in AMER

FAR Failure Analysis Request

As part of Fortinet commitment to product quality and customer satisfaction,
this document describes the criteria and guidelines for customers to return defective
or failed product into the Failure Analysis Request (FAR) process.
The intent of this process is to capture failure information and to identify serious problems
that the customer may have encountered with our product.
- FAR Criteria and guidelines