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Troubleshooting Map

Basic Tests

Hardware Tests

Format Hard Disk

Reload Image

Test compact flash

Knowledge Base

Service Contract 8*5 and 24*7

Service Contract 24*7*4 (TPM)

RMA Approval

Forticare Tickets

Here are the steps to follow for a Return Repair/ Replace :

1) Get the RMA form , Complete the grey zone and include it in the ticket 

2) Send back the faulty unit to Fortinet Location 

3) When we receive your faulty unit, we will fix or ship you the replacement unit.

4) Change  the registration to the new unit serial number (if applicable).