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Reduce your support time with our self-service database designed to quickly and easily answer all of your technical installation,
configuration and upgrade needs on Fortinet products
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| Note 1 :
| The following procedures will help to determine whether a unit is affected by
an irrecoverable hardware problem, and will require a hardware replacement.
Certain troubleshooting steps will erase the unit's configuration and/or stored
hard disk data, by setting it back to factory defaults.
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| Note 2 :
| Please, Log all messages from your terminal emulator as a full copy log will be
required for RMA approval.
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Tools
Actions
Links
| Troubleshooting Map
| - Follow steps by steps the map to determine the root cause of your issue
| Troubleshooting Map
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| Basic Hardware Test
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- Testing Power, Console and Boot issues
- Password Recovery Process
- Reload Image Process
| Basic Hardware Test
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| Format Hard Disk (if any)
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| Format Hard Disk
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| Advanced Hardware Test
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Performs the following tests
- CPU
- Memory
- Compact Flash
- Hard Disk
- PCI devices (NIC/ASIC)
- Component Loop Tes
- Factory default restore
- Reformat Hard Drive
| Advanced Hardware Test
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| Reload Image
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- This procedure will explain how to Reload the firmware Image
| Reload Image
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| Test compact flash/Hard drive
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- Test sector by sector each part of your storage device
- Erase sector by sector the HD or the CF
- It can recover some logical damage
| HDP Test
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| Did the Previous steps pointed to a Hardware issue?
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- Search for solutions in the Knowledge Base
| Knowledge Base
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| Technical documentation
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